Seasonal Work at Home Agent-Nationwide
||United States of America
|$250 Bonus!!!This is a Home Based, seasonal position for Teleflora. We are hiring a large group of seasonal, work at home agents to take floral orders for Teleflora. As a Seasonal Work at Home agent, you will answer inbound calls during our busiest times of the year-Valentine's Day, Mother's Day and Christmas. You can work all three holidays each year, or just one or two. The choice is yours-the more you work, the more you earn!Training classes for the Mother's Day season are currently being scheduled. All training is completed online in the comfort of your own home.We are currently unable to accept applications from the following states: AL, CA, CT, IL, MA, NM, NV, NY,OR, RI, VT and WA.Primary Job Responsibilities:Become familiar with products that Teleflora and Teleflora florists sell. Meet/exceed the daily, weekly and monthly key performance indicator goals Establish a high level of rapport and trust with our customers Use every customer contact to reinforce the Teleflora commitment to customer service Knowledge/Skills/Abilities:If you have previous floral industry experience, please indicate in detail on your resume Excellent customer service, interpersonal and communication skills Excellent verbal and written skills including grammar and voice quality Demonstrates professional phone demeanor and attitude at all times Self-sufficient and dependable. Demonstrated ability to work independently in a virtual environment Flexible and resilient Active listening and attention to detail with the ability to multi-task in a fast-paced and changing environment Ability to identify, troubleshoot and resolve customer challenges Ability to handle conflict over the phone- win/win attitude Ability to problem solve and properly execute company/client policies while creating a positive customer experience Computer literate- the ability to fluidly navigate between multiple browser and application systems including web-based systems, intranet interfaces, and non-windows based programs Good typing and data entry skills Function comfortably in a performance-based environment with calls that are monitored, recorded and assessed. Call times and quality scores are an integral part of the position Previous telephone customer service experience is desirable Legally able to work in the United States High School Diploma or equivalent Compensation:Training: Paid at your states minimum wage per hour (12-16 hours training) After Training: $8.00 per hour plus $250 bonus upon completion of holiday assignment.
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